Quotes

Companies hire for skills and fire for behavior. Every single time.

HIRING

Faking a process is much harder than faking the answer to a question.

INTERVIEWING

Recruiting is a marketing activity.

HIRING

Stop looking for good employees. Start attracting them.

HIRING

We don't have a labor shortage problem. We have a we-treat-our-people-like-crap problem.

HIRING

Resumes are garbage and they're costing you good people.

HIRING

If someone leaves in the first 90 days, it's a hiring issue. If they leave after 90 days, it's a cultural issue.

HIRING

Stop hiring resumes, start hiring people. Technical skills can be taught. Traits like drive, humility, and coachability are either there or they are not.

HIRING

Think of the interview like the courtship process before you marry someone.

INTERVIEWING

Take off the mask. Let the authentic person show up.

INTERVIEWING

Values are not wall art.

CULTURE

Culture isn't what you say at the all-hands meeting. It's what actually happens on a Tuesday when the schedule is blown up and nobody has time to be patient.

CULTURE

Core values are caught, not taught. If leadership does not embody them, employees see through the facade.

CULTURE

If your core values are honesty, integrity, and respect, those are just the minimum requirements for running a business, not actual differentiators.

CULTURE

A-players want to be surrounded by other A-players.

CULTURE

People quit twice. First in their hearts. Then officially.

RETENTION

Everyone has A players on their teams. Often the A players are being dragged down by the C and D players we tolerate.

RETENTION

It's better to train them and they leave, than to not train them and they stay.

RETENTION

If the only feedback you get from employees is during their exit interviews, you're doing it wrong.

RETENTION

If you have high employee turnover, investigate your management team first.

RETENTION

People don't leave because of pay. They leave because they don't feel valued, developed, or heard.

RETENTION

The first hour of the first day isn't about paperwork. It's about joining a family.

ONBOARDING

Don't call them the new guy. Use their name.

ONBOARDING

Onboarding starts the moment someone accepts the offer, not when they walk through the door on day one.

ONBOARDING

Wearing all the hats in your business isn't a badge of honor. It's a bottleneck.

MINDSET

Your business doesn't rise to the level of your intentions. It rises to the level of your leaders.

LEADERSHIP

It's not a people problem. It's a system problem. And it is fixable.

LEADERSHIP

Why is it that we always have time to do it over, but we never have time to do it right the first time?

MINDSET

Consistency beats intensity every time.

LEADERSHIP

Growth isn't about adding more trucks, tools, or contracts. It's about building up people.

LEADERSHIP

If your people cannot see a future with you, they will build one without you.

LEADERSHIP

As employers, we have convinced an entire generation of employees that we do not care about them.

CULTURE

Engagement isn't about motivation. It's about environment.

RETENTION